Privacy Policy

1. Introduction

Home Fibre Internet Solutions ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Kenya Data Protection Act, 2019.

2. Information We Collect

We collect the following types of information when you use our services or interact with our website:

• Personal Information: Name, mobile number, email address, physical address, and building details when you place an order or submit a support ticket.
• Account Information: Subscriber ID, billing history, package details, and service usage data for existing customers.
• Technical Data: IP address, browser type, device information, and usage patterns for service optimisation and security purposes.
• Payment Information: M-Pesa transaction references and payment history for billing purposes. We do not store full payment card details.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining your internet, CCTV, and smart home services.
• Processing orders, installations, and service requests.
• Billing, payment processing, and subscription management.
• Providing technical support and responding to enquiries.
• Sending service notifications, renewal reminders, and important updates.
• Improving our services, website functionality, and customer experience.
• Complying with legal and regulatory obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service partners and technicians who help us deliver installations and support.
• With payment processors (e.g., M-Pesa) for transaction processing.
• When required by law, court order, or regulatory authority.
• In connection with a business transfer, merger, or acquisition — with your prior notice.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. We also retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Kenya Data Protection Act, you have the following rights regarding your personal data:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to request deletion of your data (subject to legal requirements).
• The right to object to or restrict certain processing of your data.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at info@homefibre.co.ke.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@homefibre.co.ke
• Phone: +254 721 270797
• Address: Westlands Office Park, Ring Road Westlands, Nairobi, Kenya