Support & FAQs

Home Fibre Internet Solutions is a trusted provider of fast, reliable, and unlimited fibre and wireless internet access for homes and businesses in Kenya. Every package includes a free Wi-Fi router and free professional installation, so you can get online without any hidden costs.

Simply browse our Internet Packages page, choose the plan that fits your needs, and click the 'Order Now' button. Fill in your name, mobile number, email, and physical address. Our team will contact you within 24 hours to schedule installation. You can also reach us via WhatsApp or phone for immediate assistance.

After you place an order, our technical team typically schedules installation within 24 to 48 hours, depending on your location and fibre availability in your area. In most covered estates, same-day or next-day installation is possible.

Yes. We offer bundled services that combine internet installation with CCTV camera setup and TV wall mounting. Use our Service Bundle Builder on the home page to select your preferred internet package alongside security and smart home add-ons for a customised quote.

Yes. All our home and corporate packages come with unlimited data usage. There are no data caps or hidden overage charges. We operate under a fair usage policy to ensure all customers enjoy consistent speeds.

We provide fibre coverage across major Nairobi estates including Westlands, Kilimani, Lavington, Karen, Runda, Kasarani, Ruaka, and many more. For areas outside fibre reach, we offer Wimax wireless connectivity. Use our Coverage Checker to confirm availability in your estate.

Absolutely. Every package — from our 3 Mbps Home plan to our 100 Mbps Turbo Charged plan — includes a free Wi-Fi router and free installation. There are no equipment rental fees.

We support M-Pesa payments via our paybill, as well as card payments for monthly renewals. Our automated billing system sends reminders before your subscription expires, and you can renew directly through your subscriber portal.

Yes, you can change your package at any time. Simply contact our support desk via the subscriber portal, WhatsApp, or phone, and we will process the change on your next billing cycle with no penalty fees.

Yes. Our Corporate Wimax packages are designed for businesses requiring reliable, unlimited connectivity with port forwarding capabilities. We also offer SDN/WAN, IP VPN, and MPLS networking solutions for multi-location operations.